Terms and Conditions

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Our Terms and Conditions

All terms & conditions contained on this website apply to all orders submitted. This applies regardless of whether it has been read or verbally confirmed.

The use of this web site constitutes an agreement to abide by the terms and conditions below.

Making a Purchase

Purchases can be made via our online shop by adding your chosen items to the shopping cart and then proceeding to check out. You will then be asked to input details needed to complete the order.

All prices are quoted in GBP (£). We accept Credit/Debit Cards online using our secure online payment process.

Delivery Issues

Orders will be made and shipped as soon as possible to you. Please allow 14 days for personalised items.

If you have issues with a delivery please contact us as soon as possible. 

Personalisation Errors on Your Part

We reserve the right to correct any spelling errors submitted within your order for personalised items, however in general we personalise exactly what you give us and we cannot be held accountable for any errors made on the order form and you are advised to thoroughly check spelling, grammar, apostrophes etc before submitting your order. You should contact us as soon as possible if you wish us to modify your order, and we will inform you if it has already been made or if a change is possible.

Personalisation Errors on Our Part

Within 30 days of receipt of your personalised item, you may return it in its original condition for a replacement if we have made any errors on the item. Please note that we will apply a policy of reasonableness: if we in good faith amend something we think was an unintended mistake, such as an order spelling 'love' as 'lvoe', this will not be classed as an error on our part. If you wanted it to be deliberately misspelt you are advised to explain this to us in the 'any notes you want to give us' box on the order, or via email.

We reserve the rights to refund and only will at our discretion.

Non-Personalised Products

Ready-made items, which can be ordered on our website without any personalisation, can be returned in perfect condition for a refund or exchange as per the Distance Selling Regulations. We will not refund the original shipping cost or your return shipping costs.

Such items will be replaced if they are defective. Please contact us with your details and we will be pleased to help. Some items will need to be returned to us before we can act, others will not need to be returned. This will be on a case by case basis. In most cases we will ask for photographic proof of damage and advise you accordingly. Return postage costs will normally be refunded.